COMMON QUESTIONS
What's Your Return Policy?You have a full 30 days from receiving your item to exchange or return it.
Can I Use It Before It's Returned?- Product must be in new condition (unworn, unwashed and unscented)
- Product must be with original tags and in original packaging
SHIPPING IS ALWAYS FREE WORLDWIDE
How do I track my package?Login/Create an account found here:
GUESTS WHO DO NOT CREATE AN ACCOUNT WILL BE UNABLE TO TRACK THEIR PACKAGE. Please contact our customer service center support@shoprashguards.com for more information in regards to processing and timing.
SHIPPING
Do you ship internationally?- Yes, we do and we do not charge any VAT FEE.
- The orders you place will be delivered to you within 6 to 9 working days, after your payment has been cleared. Any shipment delays are typically tied to the popularity of an item at any given point.
- Items in the Clearance section marked “3 Day Shipping” are clearance inventory limited to certain sizes and ship to USPS Priority 3 Day for Free to US Customers.
When you order multiple items at a time, they may be shipped separately. You may receive one item before the next. Don’t panic if you don’t receive all of your items at once…they are on the way.
WHY YOU MAY EXPECT SHIPMENT FROM DIFFERENT LOCATIONS?Being an international concern, we have operations in several countries, including the US, Europe and parts of Asia. To make it logistically possible to deliver your product in a timely fashion, we may ship your order from overseas warehouses. Please understand that no matter where your product is shipped from, it has gone through our rigorous quality control process, and we stand behind our product completely.
ORDERING
I made a mistake on my order (address, size, etc)... can I change it?- If this happens to you, just email us as soon as you can and we MIGHT be able to take care of it. However, if your order has already been shipped, wait for it to arrive and send it back to us.
- Once we receive it, we’ll send back the right item you needed.
We accept all major credit cards, Amazon Pay and Paypal.
When you order multiple items at a time, they may be shipped separately. You may receive one item before the next. Don’t panic if you don’t receive all of your items at once…they are on the way.
WHY YOU MAY EXPECT SHIPMENT FROM DIFFERENT LOCATIONS?Being an international concern, we have operations in several countries, including the US, Europe and parts of Asia. To make it logistically possible to deliver your product in a timely fashion, we may ship your order from overseas warehouses. Please understand that no matter where your product is shipped from, it has gone through our rigorous quality control process, and we stand behind our product completely.
UNMATCHED & UNBEATABLE INDUSTRY EXCLUSIVE WARRANTY:
We’ve always got your back and we know you're buying a rash guard for one of the many extreme sports they're used for.
We stand behind the products we sell and unlike any of our competitors we offer an exclusive guarantee for every item to be free from defects in materials and craftsmanship for one year from the date of purchase. If your rashguard or dri-fit shirt fails due to a defect we will replace it for you. Sorry, but this doesn’t include damage caused by normal wear and tear, misuse, neglect or unauthorized repair and all you have to pay for is shipping.